Frequently Asked Question

ISSUE

• The client cannot communicate with the server.

SYMPTOMS

1. On the client side, the banner displays black text + white background with the status "Server Down".
   
2. On the server side, the banner is displayed as usual, connected to localhost (127.0.0.1), and the green dot in Server.exe indicates the server service is running correctly.
   

SOLUTIONS

1. “Client -> About tab” and make sure the “Server IP” has the same IP address as the “Server -> Setting tab -> IP Address”.
2. If it does not match, you can update the server IP and then replace the “client.connection” file with the one generated under the server installation folder.
3. Make sure the client and server are on the same LAN (check the VPN as well if applicable).
4. Make sure the client -> System Info -> Server IP matches the server -> Setting tab -> Server IP.
5. Make sure the client. The connection file is the one generated by the Server -> Settings tab -> a small save button right next to the Server Port.
6. Check the Client & Server computer firewall inbound & outbound rules, and make sure to allow TCP port 56789 (default port)