Frequently Asked Question

The following situations mainly cause this phenomenon:

1. This issue occurs if you haven't installed CICB-Server in the common app folder, causing different login sessions. Each user's session is isolated.
   To solve this issue, please install CICB-Server with admin privileges.
2. This issue occurs if you installed the software as a service. The Windows operating system treats different modes differently. When you install CICB-Server as a service, the OS grants it system mode with the highest-level privileges, which allows the software to run in the background across different user sessions. However, due to this design, Windows separates the user-mode installation path from the system-mode installation path to prevent a misprivileged issue. Since the CICB-Server service runs without a UI, even if you save the settings with the CICB-Server UI instance, the banner will revert to the default after reboot because it reads the default settings from the system-mode installation path. In other words, although you only install one CICB-Server on the system, as long as you install it as a service, Windows will treat it as two separate instances. 
   To solve this issue, simply run CICB-Server.exe with administrative privileges.