Frequently Asked Question

REASON

• The server service and not neither find a valid license.
• The server service was re-installed without a valid license.

SYMPTOMS

1. The client banner displays the default text and background color.
2. The client banner displays the "Invalid License" status.
3. The server service -> About tab -> shows Invalidate License.

SOLUTIONS

1. Buy a new license via the portal -> CICB -> License.
2. Re-download the server license via the portal -> CICB -> License
3. Make sure the license has the correct expiration date on it.